Over a century of innovation
1880s - 1920s
The dawn of sales and marketing.
John Henry Patterson was born in Dayton, Ohio in 1844. He spent his childhood working on the family farm and in his father's sawmills. He graduated from Dartmouth College in 1867 and went to work as a canal toll collector until 1870. That year, he began managing the Southern Ohio Coal and Iron Company. He became an investor in the National Manufacturing Company in 1882, buying it out with his brother by 1884 to form National Cash Register Company.
In 1893 he constructed the first "daylight factory" buildings with floor-to-ceiling glass windows that let in light and could be opened to let in fresh air as well. This was in an era when sweatshops were still in operation elsewhere. He hired John Charles Olmsted to landscape the grounds of the National Cash Register Company campus in Dayton, with spacious lawns and landscaping with colorful plantings. Olmsted also had a hand in designing the residential community surrounding the plant (South Park) as well as a park system for the City of Dayton.
Based on a 16-page handbook written by his brother-in-law, Patterson established the world's first sales training school on the grounds of the NCR factory campus (at Sugar Camp in Dayton, Ohio). He also coined a phrase for his service division which, until about the time the company was bought by AT&T, hung on the wall of every service department in the company. The phrase was, "We Cannot Afford To Have A Single Dissatisfied Customer".
1950s - 1970s
NCR goes digital.
1980s - 1990s
Sometimes when you've turned 100, you take on a new identity. NCR became part of AT&T, teamed up with Teradata, and became GIS, the world's most powerful database.
And you know open systems architecture? NCR brought it to the computer market in 1982.
NCR expands swiftly beyond hardware and goes global. Global? Yeah, like 30,000 employees in 180 countries, global. We’re talking software, store automation, signature capture, and…behold…self-service check-out!
NCR keeps creating the future by inventing it
NCR goes all in.
Welcome to the world, omni-channel! A world where physical and digital boundaries begin to blur for the ultimate customer experience.
We’re talking mobile apps for anytime, anywhere interactions between people and their favorite brands. Plus mobile barcode scanning, beacon technologies and ATMs that have live teller access even after the bank branch has closed.
We’re NCR. We’ve been around 130+ years. But we’re just getting started.